Welcome to Cancun Airport

Your gateway to Cancun, Riviera Maya and Tulum

We know your holidays must begin at your arrival at the airport, that’s why here are some important facts you need to know so you can start your vacation without any worries.

Cancun airport has four terminals. Terminal 1 is used for charter flights. Some domestic flights and some scheduled international flights come through Terminal 2, and Terminal 3 and 4 handles international airlines.

Arrival Process

1

Present the documentation in Migration

During your flight, you will have received a customs form (FMM) which you should have filled out before you land. You will present this form to the immigration officer.

2

Baggage claim

Make your way to the luggage conveyor belt for your flight and collect your luggage, then, pass through customs.

3

Locate the door “exit for groups”

Before you exit the airport, you will pass through a hallway with desks and people offering tourist information and services. Many of these are timeshare salespeople, and they may call out to you, we strongly recommend you to ignore them and continue on to the exit.

4

Locate your meeting point

Please go to the meeting point according to your arrival terminal, we share images to locate us more easily below, we will be waiting for you! 

Meeting points

Sat Mexico Welcome bar Cancun Airport Terminal 2

Terminal 2 Domestic Flights

Sat Mexico Welcome bar Cancun Airport Terminal 2

Terminal 2 International Flights

Sat Mexico Cancun airport terminal welcome

Terminal 3. International Flights

Cancun airport anden C terminal 4 transfer arrivals

Terminal 4. International Flights

What we are proud of

A team of prefessionals

Our staff at the airport monitor your flight at all times, so if there is any delay or your flight arrives before the established time; our staff will ensure the transport upon arrival.

Attentive to your arrival

Our representative (wearing a navy blue shirt, beige pants and a distinctive palette) will be waiting for you in the Welcome Area, located outside the airport terminal.

Hygiene protocols

Our vehicles are constantly sanitized and our staff takes precautionary measures.

Sat Mexico welcome to Cancun airport team

Frequently Asked Questions

Which Terminal is my flight arriving to?

If you have an international flight arriving from Canada or the United States, you probably arrive in Terminal 3. If you have a flight coming from Europe or South America, you will probably arrive at Terminal 2 International Arrivals. If you have a domestic flight, you’d be arriving at Terminal 2 on the domestic side. 

How can I locate my driver at the airport?

In all the terminal buildings of the Cancun airport, there is a “meet & greet area” where travel representatives usually wait for their customers; our representative will be at the meeting point waiting for you with a banner with SAT Mexico logo or your name on it. 

What if my flight is delayed?

We constantly check with the airline if your flight is on-time; we will know exactly when it will arrive.

How far are the hotels from the Cancun Airport?

The hotels located in Cancun are about 20-30 minutes away, depending on which hotel. Hotel Zone takes about 20 minutes; for Playa del Carmen hotels, it takes about 50-60 minutes, it takes about 1 hr to get to Akumal or Puerto Aventuras and about 1 1/2 hrs for Tulum.

Customer Service

+52 55 5351 3906

More questions? Contact us! 

We have a customer service team always ready to listen to you.

Chat with us

+52 55 4367 5289

You can also contact us through our whatsapp number

We will respond as soon as possible to your questions or concerns.

Opening hours
We are available every day of the year
Sun - Mon06:00 - 22:00
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