+52 55 5351 3906 bookings@satmexico.com


Frequently asked questions

If you’re considering a trip to Mexico, we’re here to answer all your questions about our tours in Mexico!

When you book with us, you will automatically receive pre-departure information about your trip.

You can always contact our customer service center, and we will help you, no matter the questions you might have. 

Contact us: support@satmexico.com or call us at +52 55 5351 3906

Type of Accommodation

The type of accommodation we choose for our first offer is a 4* Hotel. When you book with us, you are sure that we have handpicked the hotels and will provide the best options. You can always customize your trip. Since we would like to ensure quality, we do not promote lower category hotels or hostels. 

There are many different types of accommodation on offer, with each providing various facilities and a different experience. You may also want to contact us, and we will listen and understand the need you might have to customize your journey accordingly. 

Are these Group Tours?

Yes, the programs you see on our website are priced for Escorted Group Tours. Meaning you will share the ride with more clients. 

Our Escorted Tours are no larger than 16 persons to offer you a better experience. 

We also provide One day Tours, and those can reach less than 40 persons in the same vehicle. 

You can always request a private tour for any of our published services. Or, in case you do not find what you are looking for, please contact us, and we will help you plan your trip to Mexico. 

We are experts travel advisors in Mexico. We believe we can be an excellent option for your journey to Mexico.

Can I make my trip private?

Yes, most of our programs are suggested itineraries and are intended to inspire you to visit Mexico. 

We encourage you to contact us, and we will like to know the type of traveler you are to create the best itinerary for you. 

Some advantages are:

  • There are no set departures
  • You can personalize your trip and make changes to the itinerary and type of accommodation.
  • We will assure that we follow your instructions during COVID
  • You will get personal advice from one of the Travel Advisors. 

What are the departure dates for the vacation packages on your website?

You will find that we offer three main types of services. 

One-day tours – once you are in a specific destination in Mexico, you can book a day tour a few hours in advance. In exchange for a great price, you will share the ride with more passengers. 

Escorted Touring Holidays – Some of these programs have guaranteed departures, meaning that you need to consider the day of departure to join the journey. The dates are clearly stated in our information. These groups are intended to be for 16 passengers. 

Private Journeys – You can always customize your trip with us. You chose the dates and the conditions.

Do you charge a single supplement fee, or can I be matched with another solo traveler?

All our tours offer a SOLO supplement. We do not provide the option for travelers to share rooms with others passengers. 

Should I book pre/post tour accommodation?

For some of our Escorted journeys, you have to be one night before in the destination. 

We recommend you check with us in advance, and we can help you book any type of accommodation if our program does not include it. 

We always provide the transfer in so we are your first contact in Mexico. 

Do you arrange Airport Transfers?

We always want to be the first contact when you arrive in Mexico. All our Packages include Transfer-In no matter to which Airport you arrive. The Transfers are included in any of the destinations we offer our touring Programs. Mainly Mexico City, Oaxaca, Tuxtla, Villahermosa, Merida and Cancun Airports.

For the rest of the Airports in Mexico, we offer Transportation services. We serve the most important Airports in Mexico.  

What type of ground transportation is used on your tours?

All our programs and one-day tours are served on a private transportation basis. This means that we transport our clients in vehicles we own, and we do not use them as public transportation to serve other people. 

We use just last model vehicles and Buses; you can always request information regarding our control measures. 

The vehicles we use they all comfortable for long journeys, and we never use them to the total capacity.

Are the internal Flights Included in the Price?

NO, we do not include the flights in our Touring Holidays. Many of our clients prefer to organize the flights independently, using Miles or their own means.

Of course, we can always help to add these services to your trip. 

Do I meet different guides or just one during the whole trip?

It depends on the itinerary you choose. Most of the time, we use knowledgeable local guides who are residents of the area they show you. 

You will most of the time use domestic flights to visit other destinations or maybe long runs with land transportation; this is one of the main reasons we change the Tour Guides.

What is the cancellation policy?

Please see our support forum for this question and everything you need to know before booking with us. If you do not find the answers, please contact us at support@satmexico.com, and we will be happy to help you.

Do you arrange my Visa?

We’re happy to help you with the information necessary regarding Visas for your trip, but it’s usually up to the guest to complete this process. 

If you hold one of the following documents, you do not need a visa to enter Mexico.

  • If you hold a Visa from the United States of America with multiple entrances. 
  • If you are a permanent resident of Canada, the USA, Japan, United Kindom, or any country that belongs to the Schengen agreement. 
  • APEC Business Travel Card must be approved by Mexico.

You can check the official website to see if you require a visa to visit Mexico.

Instituto Nacional de Migración

More questions?

You might have several questions before booking with us, like what type of transportation we use? what is the tour guides’ profile? The weather? and many others.  This is why we encourage you to contact us to fill up the inquiry form, and we will get back to you in less than 24 hours and answer all your questions. 

Why travel with SATMexico

  • Mexico JourneysHandpicked tours operated by destination experts.
  • Small groups16 passengers for Escorted Journey
  • Locally basedWe are the Expert Travel Advisor in Mexico
  • Top customer serviceWe offer our clients service 24/7