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Important Notice: Services During COVID

Taking protective measures to help prevent covid-19 is a high priority in Mexico.

Please be advised that, due to health and safety measures put in place by individual travel services providers, social distancing measures are likely to be put in place at hotels, transfers, car rental companies, theme parks, etc. This is likely to result in some facilities not being open for use e.g. the pool, buffet stations, or gym area. Tours may contain different restrictions imposed on them by different authorities. And it might be that some components will and may change due to restrictions in the destination.

We apologize for any inconvenience caused by these unavoidable changes.

If you’re looking to book your next trip, it’s important to make sure you understand what type of rates are available.

For new bookings created as of June 1st, 2021, cancellations will be processed as follows:

  • Promotional Rates and non-Refundable rates: you won’t receive a refund, is not possible to change, or to keep your deposit as a credit for future services.
  • Net Rates may only be canceled free of charge if the destination or source market is under Lockdown.
  • Flexible or partially flexible rates may only be canceled free of charge if FM applies to the relevant source market or destination (including Lockdown or other restrictions such as mandatory quarantine)

COVID-19 travel restrictions have been in place since the beginning of June 2021, so any new bookings created from this date will have cancellation policies that are different from what you may be used to. Please note that the traveler must always be informed about the restrictions that may apply to the services contracted, destination, and origin.

These terms and conditions may vary from each provider and will be applied with or without the pandemic of COVID-19 and could be modified by local authorities.

COVID-19 Testing

Due to today’s global situation, some countries have implemented the requirement that their citizens present a negative Covid-19 diagnostic test to authorize entry back to their country of origin. Please be aware that each passenger is responsible to know all the restrictions in the destination and origin.

Reactivation in Mexico

There is a measurable resource in Mexico to know the contagions that occur every day to reactivate the activities. The tourist activity in the country continues to advance thanks to the notable decrease of covid-19 contagions that have happened in the last few weeks.

For more information regarding COVID please visit our section of Q&A